退貨政策

RETURN any product(s) from SmartBuyGlasses within 7 days of receiving your order:

• Full Refund is offered for product(s) in unused condition and with original packaging from SmartBuyGlasses
• All single vision, bi-focal, progressive prescription eyewear can only be returned if in unused and original condition

100% Return Policy

If for any reason you are not fully satisfied with your order, we gladly offer a 7 days Refund Policy, starting the day you receive your order. Please note that the following rules must apply for the product(s) that you would like to Return:

1. The product(s) MUST be returned unused, with all the original packaging and with all the authenticity tags and manufacturer seals still attached.

2. 如果您購買的是隱形眼鏡，必須確保鏡盒沒被打開過，和原來出廠的包裝是一樣的。

3. All returns are inspected on arrival and a full refund will NOT be issued if the product(s) are not in new and original condition.

4. Please ensure that product(s) are returned to us via signed for delivery and a certificate of posting is obtained. We do not accept liability for any product(s) that are damaged in transit during the return process so please ensure that the packaging and delivery method are secure.

5. The shipping charges of your original order are non-refundable.

6. SPECIAL Returns Note: Do not return your product(s) without first contacting our customer service team. We will provide you with a specific returns address. (Returns should not be sent to the shipping address listed on the parcel)

7. SPECIAL Contact Lenses Note: In the event that you receive defective contact lenses, please do not throw them away. Many manufacturers require the original defective lenses for a full return. If the lenses manufacturer agrees that the lenses are indeed defective, then we are able to issue a full refund.

Exchanges Policy

EXCHANGE any product(s) from SmartBuyGlasses within 7 days of receiving your order:

• Exchange any product(s) in unused condition and with original packaging from SmartBuyGlasses

100% Exchange Guarantee

If for any reason you are not fully satisfied with your order, we gladly offer a 7 days Exchange, starting the day you receive your order. Please note that the following rules must apply for the product(s) that you would like to Exchange:

1. The product(s) MUST be returned unused, with all the original packaging and with all the authenticity tags and manufacturer seals still attached.

2. 如果您購買的是隱形眼鏡，必須確保鏡盒沒被打開過，和原來出廠的包裝是一樣的。

3. All returns are inspected on arrival and exchanges will NOT be issued if the product(s) are not in new and original condition.

4. Please ensure that product(s) are returned to us via "signed for delivery" and a certificate of posting is obtained. We do not accept liability for any product(s) that are damaged in transit during the exchange process so please ensure that the packaging and delivery method are secure.

5. When we re-ship an exchanged product(s), the cost of re-shipping is an additional fee to be paid by the customer.

6. The shipping charges of your original order are non-refundable.

7. SPECIAL Exchanges Note: Do not return your product(s) without first contacting our customer service team. We will provide you with a specific exchange address. (Returns should not be sent to the shipping address listed on the parcel)

8. SPECIAL Contact Lenses Note: In the event that you receive defective contact lenses, please do not throw them away. Many manufacturers require the original defective lenses for analysis. If the lenses manufacturer agrees that the lenses are indeed defective, then a replacement will be issued at no additional cost. Please note that defective lenses may only be exchanged for the exact same brand and type of contact lenses and prescription.